Refund Policy

1. All Fees Are Final

All fees charged by Recoverly — including the one-time setup fee, recurring monthly plan fees, and any usage charges for AI voice minutes or texts beyond your plan's included amounts — are final and non-refundable once charged, except where required by applicable law. This applies regardless of how much of the service you used during that billing period.

2. Try Before You Subscribe

Before you pay anything, we offer a free live demo: we build a custom AI for your business and let you hear it handle a real call so you can evaluate it firsthand. You only enter a paid plan once you decide to move forward — nothing is charged during the demo.

3. Cancellation

You may cancel your subscription at any time from your account or by contacting us. Cancellation stops future billing as of the end of your current billing period, but does not refund any fees already charged for that period or prior periods.

4. Billing Errors

If you believe you were charged incorrectly — for example, a duplicate charge or an amount that doesn't match your plan — contact us within 30 days of the charge at hello@recoverlyteam.com. We'll investigate and correct any verified billing error.

5. Contact

Questions about this policy? Email hello@recoverlyteam.com.

Mailing address: Recoverly, 8017 N Thatcher Ave, Tampa, FL 33614, USA.